Privacy policies

YOUR PRIVACY IS THE MOST IMPORTANT

  • 1. INTRODUCTION

    This Privacy Policy is intended to inform you about how INVERSIONES COSTA NORTE S.A., with RUC 20102434596 and located at Car. Car. Ant Panamer Norte No. 1213, Máncora, Piura, processes personal data collected independently through various electronic forms available on its website—such as the Virtual Complaints Book—applications, and other electronic platforms made available by INVERSIONES COSTA NORTE S.A., including consent granted via telephone or other forms of communication referring to this Privacy Policy.

  • 2. OBJECTIVE AND PURPOSE

    At INVERSIONES COSTA NORTE S.A., we are aware of the high importance that our guests, reservation clients, and all individuals interested in our products and services—as well as those filing a complaint and/or claim (hereinafter, “Users”)—place on privacy. In line with this consideration, we are committed to respecting your privacy and protecting the confidentiality of your private information and personal data. Therefore, the objective of this Privacy Policy is to inform our Users how we collect, process, and protect personal data, as defined under Law No. 29733, the Personal Data Protection Law. The website’s purpose is to showcase the products and/or services offered by INVERSIONES COSTA NORTE S.A., manage the hiring of such products and/or services, provide relevant information, share additional potentially useful content, and create a communication channel for Users.

  • 3. LEGAL FRAMEWORK

    This policy is governed by Peruvian law, specifically:

    • Law No. 29733 – Personal Data Protection Law
    • Supreme Decree No. 016-2024, approving the Regulation of Law No. 29733
    • Information Security Directive, approved by Directoral Resolution No. 019-2013-JUS/DGPDP
  • 4. AUTHORIZED USE OF PERSONAL DATA

    To provide products and services and respond to complaints and/or claims submitted by Users, INVERSIONES COSTA NORTE S.A. informs Users that, under applicable regulations (Law No. 29733 and its regulations), it is authorized to process personal data provided physically or digitally by the User or data to which it legitimately has access. This includes personal data provided in the future or generated in the course of service delivery.

    In this regard, INVERSIONES COSTA NORTE S.A. requires the free, prior, express, unequivocal, and informed consent of the data subject, except in cases expressly exempted by law. Therefore, consent is not required for data obtained from publicly accessible sources, whether free or paid. Additionally, personal data from non-public sources may be used if those sources have obtained User consent for processing and transfer. Consent is also not required for complaints and claims submitted through the Virtual Complaints Book, as this data is used to manage and respond to such complaints, in accordance with the legislation outlined in section 3.

    Users commit to keeping their information up to date during their relationship with INVERSIONES COSTA NORTE S.A. In some cases, data collection is mandatory; refusal to provide such data may prevent the fulfillment of the purposes outlined in this Policy.

    I declare that I am informed that the authorization granted will remain valid according to applicable legal timeframes and/or as long as a contractual, commercial, or any other type of relationship exists with INVERSIONES COSTA NORTE S.A., and for up to ten (10) years after it ends. In such cases, my personal data will be stored in the database of INVERSIONES COSTA NORTE S.A., registered in the National Registry for Personal Data Protection, as follows:

    DATA BANK NAME DATA BANK CODE
    “Guests” RNPDP-PJP No. 9256
    “Reservation Clients” RNPDP-PJP No. 28554
    “Event Clients” RNPDP-PJP No. 28548
    “Claims Management” RNPDP-PJP No. 28553

     

  • 5. PURPOSE OF PROCESSING PERSONAL INFORMATION

    INVERSIONES COSTA NORTE S.A. will process the data provided by Users to execute any contractual, commercial, or other relationship, collect guest data through e-commerce platforms, websites, and hotel reception, provide accommodation and reservation services, respond to client communications, carry out loyalty programs, and perform statistical, analytical, or customer behavior evaluations, or service quality assessments.

    For complaints and/or claims submitted via the Virtual Complaints Book, the data will be processed by LP HOTELES S.A., directly or through third parties, to manage and respond to such submissions as per Supreme Decree 011-2011-PCM and its amendments.

    To fulfill these purposes, INVERSIONES COSTA NORTE S.A. may transfer personal data to national providers such as LP Hoteles S.A. (under a management agreement), and to international providers such as Microsoft Azure (USA), for cloud storage services. All parties are subject to the same security, technical, and legal obligations set out by law.

    INVERSIONES COSTA NORTE S.A. also offers digital and call center channels to address inquiries. Through these channels, we collect the necessary data to provide support, monitor and improve processes, investigate and resolve inquiries, in compliance with applicable law and regulatory bodies.

    Additionally, information may be transferred to authorities or third parties authorized by national and/or international law, including Law No. 29733 and related regulations.

  • 6. OPTIONAL PURPOSES (REQUIRING EXPRESS CONSENT)

    Optionally, your personal data may be used by INVERSIONES COSTA NORTE S.A. for:

    • Offering products, services, and promotions by INVERSIONES COSTA NORTE S.A.
    • Offering products, services, and promotions by the following national companies: Los Portales S.A., Los Portales Departamentos S.A.C., LP Hoteles S.A.

    Users may revoke their consent at any time.
    This authorization is not a condition for contracting products or services offered by LOS PORTALES.

  • 7. EXERCISING RIGHTS: ACCESS, PORTABILITY, RECTIFICATION, CANCELLATION, AND OPPOSITION

    Users may exercise their rights as established by the Regulation of Law No. 29733 by sending an email to:
    datospersonales@losportales.com.pe with the subject: “Data Protection” and attaching:

    • A completed and signed Rights Request Form (downloadable here)
    • A readable copy of your National ID
    • If acting through a representative: a notarized power of attorney (not older than 30 days) and ID copy of the representative
    • Any other documents deemed necessary

    Response deadlines:

    • 8 business days for the right to information
    • 20 business days for access and portability
    • 10 business days for rectification, cancellation, or opposition

    These deadlines may be extended (except for information requests), with notice given under Article 57 of the Regulation.

  • 8. VIDEO SURVEILLANCE

    INVERSIONES COSTA NORTE S.A. operates a video surveillance system nationwide for facility security and evidence collection of any misconduct.

    Our surveillance system complies with personal data protection laws and this Policy where applicable. No data will be shared with third parties unless legally required.

    Surveillance data is stored for 30 days and managed in INVERSIONES COSTA NORTE S.A.’s database, registered as:
    “Video Surveillance” – RNPDP-PJP No. 28552

    As the owner of your personal data, you have the right to access, update, transfer, include, rectify, cancel, or oppose its use. Requests can be sent to: datospersonales@losportales.com.pe as outlined in section 7.

  • 9. VALIDITY AND MODIFICATION OF THIS PRIVACY POLICY

    This Web Privacy Policy of INVERSIONES COSTA NORTE S.A. was last updated in June 2025. INVERSIONES COSTA NORTE S.A. reserves the right to modify this Policy in case of changes in current legislation, doctrine, jurisprudence, or corporate policy. Any updates will be published on this website, so Users are encouraged to review it periodically.

Privacy policies